Refund policy

Returns & Exchanges

For hygiene reasons, all body jewelry sales are final. We do not accept returns or exchanges, even for unworn or unopened items.

Please confirm your size and review all product details before ordering. If you need guidance, contact us before making your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

We will review your concern and arrange an appropriate resolution, including a replacement or refund where applicable. Any required return shipping for a verified issue will be covered by Grazioso. Please obtain authorization before returning any item.

Your rights under applicable consumer protection laws remain unaffected.